Rapid Media collects your personal information when you interact with us online. Below you can find a summary of our online privacy practices. 

We collect some information automatically when you visit the Rapid Media website via third-party vendors such as Google Analytics. This is aggregated, information collected in an anonymous form and includes information such as the number, date and timing of visits to the website and the pages of the website visited frequently. This information is not personal information and collected for statistical purposes only.

You may also choose to provide us with personal information if, for example, you subscribe to our newsletter, send us questions through email, register for an event or participate in our on-line activities. We may sometimes also use automatically collected information about you in conjunction with other data we have about you, including personally identifiable information you have voluntarily provided us. 

Personal information that is collected by Rapid Media will be used by, and disclosed to, Rapid Media employees, contractors or third party vendors whose duties require them to use it in order to help the Rapid Media fulfil transactions with you or to otherwise help Rapid Media to provide goods and/or services to you. Personal information collected by Rapid Media will also be disclosed to the cloud service provider, Telstra or collected on behalf of Rapid Media by third party service providers.

Access to and correction of personal information

You may request access to any personal information that Rapid Media may have collected about you. You may also request correction of your personal information if you believe that it is not accurate, complete or up-to-date. For access and correction, contact:


Privacy Officer

Rapid Media
40 Commercial Road,
Newstead, QLD, 4006, AUS


[email protected]


Rapid Media will pass on the information as required.

Information we collect via the Rapid Media website and social media/eUpdate channels

If you choose to engage with any of the services provided on our online channels we collect information in two ways:


  1. Information you provide  (Personal Information) –  For example, to use some of our services we may ask for personal information, including your name, email address and telephone number. If you want to join our social media communities, we have access to your public profile, which may include your name and photo.
  2. Information we get from your interaction with our services (Aggregated information – collected in an anonymous form) –  For example, we may identify the type of device you use to access our services, age, gender and interests through third-party vendors such as Google Analytics, and Facebook Insights.

If you access social media/subscription channels such as Facebook, LinkedIn and Instagram, you should be aware that any information you post onto such media is available for the public to see. You should therefore check your individual privacy settings for profiles and accounts on social media networks and their privacy policies. Rapid Media strongly recommend that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available, and to which audience.

Sharing of personal information on Rapid Media social channels is done on the onus of the individual posting. Any third party personal information, including but not limited to email addresses and phone numbers, should be shared only with the express consent of the individual to whom the information pertains. The administrators of Rapid Media social channels reserve the right to remove posts without consulting the poster where issues of consent or data privacy are deemed to be of concern.

Rapid Media Newsletter and Updates 

Any information communicated via the Rapid Media Newsletter and Updates is purely factual and defined as designated commercial electronic messages as per Schedule 1 of the Spam Act 2003.

As designated commercial electronic messages, Rapid Media Newsletter and Updates are exempt from section 16 (unsolicited commercial electronic messages must not be sent) and section 18 (commercial electronic messages must contain an unsubscribe facility) of the Act.

Data quality and security

While Rapid Media takes reasonable precautions to protect the information it holds from unauthorised use, the nature of the information systems is such that the security of information cannot be guaranteed. Rapid Media relies on commercially available technologies for the security of its information systems – this applies not only to Rapid Media but to the use of online information security systems in general.

Rapid Media relies on the information that users provide and it is the users’ responsibility to ensure that information they submit is accurate.

Website usage measurement

This website uses Google Analytics tracking code to understand how you are using the internet and the Rapid Media website.

Rapid Media and third-party vendors, including Google, use first-party “cookies” (such as the Google Analytics cookies) and third-party cookies together to retrieve statistics on how our visitors use the Rapid Media website, social media/Update, newsletter subscriptions and other internet services provided, how long you are on those channels, how you entered the channel etc. Google Analytics cookies do not collect personal identifiable information about your visits to the website. They do however collect other non-personal information including your IP address which is transmitted to and stored by Google on servers in the United States. This information will help us understand and better meet our audience’s needs.

Rapid Media also has other technologies in place that use cookies to allow the website to track personal usage information and ‘remember’ users when they return to this website and other online services provided by Rapid Media. No personal information will be collected through these processes.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy for the purposes set out above.

How we use the information we collect

Rapid Media collects information (such as age, gender and interests) in order to understand the type of information and activity you may choose to participate in when engaging with Rapid Media’s website content, social networks, eUpdates and other services. This information helps us to provide a better service, ensure content is relevant and improve how and when we communicate with you. 

Rapid Media will not merge personally identifiable information with non-personally identifiable information collected via Google Analytics tracking code without your consent.

Data storage

Please note that the personal information you submit using some of the services on our website (including Google Analytics, Newsletter Subscriptions and the Enquiry form) will be stored on secure databases which reside in Australia, and in some cases, by a United States of America owned company. If you do not want your personal information being stored offshore, please do not submit personal information to us when you use any of the services on our website.

Personal information submitted using other services on our website, unless indicated to the contrary will be stored in in a cloud infrastructure provided by the cloud service provider, Telstra. The cloud will only be accessible by Rapid Media and members of the Telstra cloud service provider team. Personal information will predominantly be stored on Telstra’s data centres.